Zain Telecom KSA
Zain KSA, a leading digital telecom innovator in Saudi Arabia, approached us to enhance its mobile app experience for millions of users across the Kingdom. The goal was to transform the Zain app into a powerful, user-friendly, and feature-rich self-service platform aligned with their digital-first vision and Saudi Vision 2030.
Challenges
Tech Stack
Outdated user interface and limited personalization
Poor load speeds and unstable performance under high traffic
Complex navigation for essential services like bill payment and data management
Limited integration with new digital offerings (5G, entertainment, IoT)
Need for robust security and multilingual support (Arabic + English)
Frontend: React Native (iOS & Android)
Backend: Node.js, Firebase, RESTful APIs
Security: OAuth 2.0, Token-based Auth, SSL Encryption
Analytics: Google Firebase, Mixpanel
CI/CD: GitHub Actions, Fastlane
Our Solution
We collaborated with Zain KSA’s internal IT and digital transformation team to rebuild the app with a customer-first approach, focusing on speed, usability, and integration.
Key Features Implemented:
Real-Time Account Dashboard – View usage, bills, balance, and active plans
One-Tap Bill Payment & Recharge – With saved cards, Apple Pay & STC Pay integration
Plan Management – Upgrade/downgrade mobile data, roaming, and 5G plans instantly
eSIM & New SIM Ordering – Digital onboarding with doorstep delivery
Entertainment Hub – In-app access to gaming, streaming, and digital services
Biometric Login & Multi-layered Security – Fingerprint/Face ID & encrypted transactions
Multilingual Support – Seamless switching between Arabic and English
Live Chat & Smart Assistant – AI-powered bot for instant support & issue resolution
Conclusion
The new Zain KSA Mobile App became a digital hub for users to manage their mobile experience — faster, smarter, and more securely. It now supports Zain’s goal of delivering cutting-edge telecom solutions with a seamless digital journey, solidifying their leadership in Saudi Arabia’s telecom market.